Privacy Policy
APYHOME PTY LTD trading as Meon, ABN 16 670 150 044 (Meon, we, us) respects your privacy. This policy explains what personal information we collect, why, who we share it with, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Who we are and how to contact us
APYHOME PTY LTD trading as Meon, ABN 16 670 150 044, Gold Coast, Queensland. Privacy contact: md@meon.co.
2. What we collect
- Contact and business details: your name, company name, ABN, email, phone, business address.
- Enquiry details: which option you are interested in, how many vending machines you run, brands and models, where they are, delivery details, and any notes you write.
- Agreement and payment details: details we need to prepare agreements, invoices and payments, such as your company details and, where we pay you, your payment details.
- Communications: emails, messages and notes of calls between you and us.
- Technical data: basic logs such as IP address, browser type and pages visited, which our website hosting provider records for security and reliability.
We do not ask for government identifiers such as tax file numbers or ID documents through this website. Please do not send them.
3. Cookies and analytics
This website does not currently use advertising or analytics cookies. If we add them, we will ask for your consent through a cookie notice and update this policy.
4. Sensor data from our machines
Our machines use a small radar sensor that detects presence and movement with radio waves. It does not capture photos, video or faces. The data is anonymous and combined, and does not identify any person. Each machine displays a sign about the sensor. If you think any sensor data relates to you, contact us.
5. Why we collect and use personal information
- To reply to your enquiry and assess whether we can work together.
- To prepare agreements, arrange delivery and installation, and provide support.
- To pay and invoice, keep records and meet legal and tax obligations.
- To send you information about our options. You can opt out at any time (see section 8).
- To run, secure and improve our business and website.
6. Who we share it with
- Service providers that help us run the business: website hosting and security, email and productivity tools, accounting and payment systems, and our customer management system.
- Sales partners and distributors who handle your enquiry or the delivery of your order for Meon.
- Our data broker, only where you choose the Own outright option and ask us to introduce you. In that case your company details are passed on so you can sign your own contract with the broker.
- Professional advisers, such as accountants and lawyers, and authorities where the law requires.
We do not sell your personal information. Some providers store data outside Australia, for example in the United States. We take reasonable steps to make sure providers handle information appropriately.
7. Storage, security and how long we keep it
We store information in secure online systems and take reasonable steps to protect it from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires, then delete or de-identify it.
8. Marketing messages
If we send you marketing emails, they identify us and include a way to unsubscribe. You can also ask us at md@meon.co to stop contacting you. We follow the Spam Act 2003 (Cth).
9. Access, correction and complaints
You can ask to see the personal information we hold about you, or to correct it, by emailing md@meon.co. We will reply within a reasonable time. If you have a complaint about how we handled your information, tell us and we will look into it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
10. Changes
We may update this policy. The latest version is always on this page, with the date at the top.